Question 1

First time buying from us?

Accepted Answer

At TBD we pride ourselves on the relationship we have with our customers and our reputation.

- We've sold over 400 pairs
- Have over 250 reviews and references
- Have sold to 10+ professional footballers currently playing in a wide range of leagues around the world.
- Have secure payment and shipping methods available

Question 2

How much does shipping cost?

Accepted Answer

All shipping costs are calculated at checkout based on your location! Here is our rough price guide:

Domestic wide:
Standard postage - $10AUD
Express postage - $15AUD

International 
Roughly $25AUD - 60AUD

Contact us to discuss shipping costs, methods and time frames or head to our FAQ page and find the relevant category.

*These quotes are a guide (for one pair) and are subject to change.

Question 3

How long does shipping take?

Accepted Answer

We ship orders within 48 hours of confirmation. Once shipped, you'll receive a tracking number to monitor your delivery status.

Question 4

Do we hold boots?

Accepted Answer

Due to the demand for some of our boots we cannot hold nor guarantee holding boots for anyone.

Question 5

Can I try on boots before purchasing?

Accepted Answer

We don't offer try-ons to maintain the pristine condition of our boots. Since we often have limited stock for each size, we can't accommodate try-ons. For sizing concerns, please refer to our SIZING section or contact us directly. We appreciate your understanding.

Question 6

What is your returns policy?

Accepted Answer

At The Boot Dealer AU, we do not offer returns or refunds on our products. We strive to sell boots of the highest quality, but due to the age and condition of some boots, there may be risks of damage, wear, and tear (e.g., sole separation, peeling, or tears) which are at your own risk. Many of our older boots are collectibles (5+ years old) and thus have a higher chance of wear and tear as materials, glue, and bonding age. As a reseller, we cannot guarantee the structural integrity and durability of any brand new, used, or old boots/models. We will not be held liable for manufacturing flaws or age-related issues as they are out of our control. If you prefer a manufacturer's guarantee, we suggest purchasing newer or current models from other retailers. Boots produced before 2014 are not recommended for use on artificial surfaces (especially firm ground boots). We will never list anything we believe to be suspect, unplayable, or at risk of accelerated flaws. If you have any concerns or queries, please contact us.

Question 7

How do we label the condition of our boots?

Accepted Answer

BNIB - Brand New In Box
BNIB suggests that the pair is fresh out of the box and will not have been worn. Most BNIB pairs come with a boot bag however, in some cases this may not occur.
​
Brand New
Brand new suggests the boots have not been worn.
​
9/10
This suggests the boots are in excellent used condition and are very lightly worn with minimal wear, scratches and/or marks.
​

Question 8

What boots do we currently have in stock?

Accepted Answer

To find our current stock:
- Head to the SHOP section on our website 
- Head to Instagram and find our FOR SALE story highlight 
- Or simply contact us

Question 9

Where are we located?

Accepted Answer

Sydney, 
NSW, 
Australia

Frequently asked questions